There are two ways you can place an order with Iron Aces Speed Shop; Complete the online ordering process or call us directly at (704) 255-1780.
Ordering online is very simple and may be completed in as little as two minutes. When you are currently viewing the product you wish to purchase all you need to do is select the correct product options for your application (ie: size, model, model year, etc.), select the quantity you wish to purchase, then click "Add to Cart".
When you click "Add to Cart" you will be directed to an "Items in Your Cart" page. Here you can view all of the items in your shopping cart. In addition, you can edit your shopping cart by removing item(s), updating item(s) or if you are happy with your selection, simply click "Continue to Checkout". Don't worry, if you aren't done shopping yet, simply click "Continue Shopping".
When you decide to complete your order you will be prompted to complete the "Billing/Shipping Information" forms. If both addresses are the same, simply select "My billing and shipping address are the same" (edit the text online to match), otherwise complete the shipping information. Once complete, click "Continue Checkout".
Next you'll be asked to enter your promo code (if one), select your preferred shipping method and submit payment. You may pay with your choice of American Express, Discover, MasterCard or Visa. When you've entered all of the correct information, click "Confirm Order & Process Payment".
Congratulations, you have made a purchase with Iron Aces! Now you can print a copy of your receipt online if you wish or whatever you feel like, it's a free country!
First we want to thank you for entrusting Iron Aces for your purchase!
Now that your order is confirmed and processed you will immediately receive an email with your order number. This email confirms your payment and billing/shipping information. Shortly you will be receiving a second email with your online receipt.
From here your work is done! We'll ship out your order within 24 hours. However, orders received after 12:00pm EST will be processed the following business day. You will also receive an email with your order tracking number so you always know when to expect your stuff.
Iron Aces is a verified Authorize.NET merchant (Click on their logo below!). As a verified Authorize.NET merchant, you can be certain that you are receiving the highest level of transition process security. Authorize.NET is committed to safeguarding your information and combating fraud by implementing and maintaining compliance with industry-leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard.
We also protect any sensitive data transaction by using SSL encryption provided by GeoTrust. Our GeoTrust SSL certificates provides 40-bit up to 256-bit encryption, depending on your browser capability, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web server are private and secure.
In an effort to provide our customers the most easy-to-use, user friendly and informative online shopping experience possible, each product listing states what Harley-Davidson model and model year the product is compatible with. This appears in either the product description or in an "Options" drop down menu.
Since we are human if we've overlooked something, please give us a call at (704) 255-1780 or send us a message through our contact form.
Once your order is placed, we'll ship within 24 hours. However, orders received after 2:00pm EST will be processed the following business day. Orders received on Saturday and/or Sunday will be processed the following Monday. Please allow 2-6 days for ground shipments. You will also receive an email with your order tracking number so you always know when to expect your stuff.
In the rare instance that a product is out of stock or on back order, we will notify you.
At Iron Aces Speed Shop, we stand behind all of the products and vendors we represent but do recognize that at times there may be a need to return merchandise. Since many of our products are delivered to you directly from the manufacturer please be certain that your order is 100% accurate to avoid restocking fees. If you have questions about fitment please contact us directly.
All returns must be pre-authorized by Iron Aces and within 20 days after delivery receipt. A Return Authorization Number will be provided to you along with procedures on how to complete the return process. All returns must be in their original condition and in its original packaging/container.
Error in Shipping / Damaged Goods
If there is an error in shipment or the shipment was received damaged, please notify us within 24 hours of delivery receipt. When you receive your shipment, please check all boxes for damage before opening them. If there is evidence of tampering or damage, please refuse the shipment or open the box with the shipper present in case needs to be returned and a claim filed. Keep all original containers and all packing materials for return shipment if you do not refuse delivery.
In the rare instance that you receive a defective product, please contact us immediately. You may return items within five (5) business days from delivery receipt, but not thereafter, provided the item(s) is unused or unworn and with its original packaging. Any product returned that is not deemed defective will be subject to a 20% restocking fee.
Refunds will only be allowed when a replacement item is out of stock or has been discontinued. All refunds must be pre-authorized by Iron Aces.
All special order merchandise is non-returnable unless damaged during shipment or is defective. If the merchandise was damaged during shipping, you must notify us within 24 hours of delivery receipt.
Please review our Return Policy for more information.
All orders are shipped within 24 hours of purchase receipt, unless placed after 12:00pm EST. Orders received after this time will be processed the following day. When the order has been shipped, you will receive an email with your order tracking number so you always know when to expect your stuff.
At Iron Aces Speed Shop, your privacy is very important to us and will never give your information out. To better protect this privacy we provide this notice explaining how your information is collected, used and options available to protect your rights to privacy.
How Information Is Collected
Information is collected in one of three ways;
1) Placing an order
2) Sign-up for the Friends of Iron Aces monthly newsletter
3) Submitting a comment or question via our Talk to Us form
Placing an order
When placing an order, you will be asked to provide your name, billing address, phone number as well as email address. If your shipping address differs from your billing address, you will also be asked to provide this.
Friends of Iron Aces / Talk to Us
When subscribing to the Friends of Iron Aces newsletter*, you will be asked to provide your first and last name along with email address. The same information is also collected when submitting a comment or question through our Talk to Us form.
*Customers will have the opportunity to opt-in to receive the Friends of Iron Aces newsletter during the checkout process.
How Your Information Is Used
We never use personally identifiable information that you provide us when completing an order without also providing you an opportunity to opt-out. Information collected when completing either Friend of Iron Aces or Talk to Us forms will only be used for those purposes and will never be used for any other reason. In addition, you may opt-out of receiving the Friends of Iron Aces newsletter at any time.
Placing an order
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
In addition, we use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Friends of Iron Aces / Talk to Us
Information you submit on our website when completing either Friends of Iron Aces and/or Talk to Us forms will not be used for this purpose unless you complete the form.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.